Tebex Terms & Conditions
We partner with Tebex Limited (www.tebex.io), who are the official merchant of digital content produced by us. If you wish to purchase licenses to use digital content we produce, you must do so through Tebex as our licensed reseller and merchant of record. In order to make any such purchase from Tebex, you must agree to their terms, available at https://checkout.tebex.io/terms. If you have any queries about a purchase made through Tebex, including but not limited to refund requests, technical issues or billing enquiries, you should contact Tebex support at https://www.tebex.io/contact/checkout in the first instance.
Servitro Terms of Service
Welcome to Servitro ("we," "us," "our"). These Terms of Service ("Terms") govern your use of our Virtual Private Server (VPS) hosting services ("Services"). By accessing or using our Services through servitro.com, you agree to comply with and be bound by these Terms.
1. Definitions
- Account: Your account created to access and use our Services.
- Client Data: Any data, content, or information you submit to our Services.
- SLA: Service Level Agreement, as detailed in Section 4.
- Refund Policy: As detailed in Section 5.
- User: You, the individual or entity using our Services.
2. Our Services
2.1 What We Offer
At Servitro, we provide reliable VPS hosting services that include server resources such as CPU, RAM, storage, and bandwidth based on the plan you choose.
2.2 Changes to Our Services
We may update or modify our Services from time to time. If significant changes occur, we will do our best to inform you in advance. However, we are not liable for any modifications, suspensions, or discontinuations of our Services.
3. Your Responsibilities
3.1 Compliance with Laws
You must use our Services in compliance with all applicable laws and regulations in the United Kingdom.
3.2 Account Security
You are responsible for keeping your account details safe. Do not share your password, and notify us immediately if you suspect any unauthorized use of your account.
3.3 Prohibited Activities
You must not:
- Disrupt our Services or other users' experiences.
- Use our Services for illegal activities.
- Infringe on someone else's rights.
4. Service Level Agreement (SLA)
4.1 Uptime Commitment
We aim to keep our Services operational 99.9% of the time each month, excluding scheduled maintenance.
4.2 Scheduled Maintenance
We will notify you at least 24 hours in advance of any scheduled maintenance, which will typically be conducted during off-peak hours to minimize disruption.
4.3 Service Credits
If we fail to meet our uptime commitment, you may receive a service credit:
- 99.0% - 99.9% Uptime: 10% credit
- 95.0% - 98.9% Uptime: 25% credit
- Below 95.0% Uptime: 50% credit
To claim a service credit, you must contact us within 7 days.
4.4 Exclusions
Our SLA does not cover:
- Issues beyond our control, such as natural disasters or third-party failures.
- Problems caused by your misuse or unauthorized modifications.
- Downtime caused by denial-of-service attacks.
5. Refund Policy
5.1 Eligibility
You may request a refund if you cancel within 7 days of your initial purchase.
5.2 Calculation of Refunds
Refunds are based on the unused portion of your subscription. For example, if you cancel 3 days into a 7-day billing cycle, you will receive a refund for the remaining 4 days.
5.3 Non-Refundable Items
- Dedicated servers or custom plans.
- Setup or one-time fees.
- Any partial month usage beyond the 7-day eligibility period.
5.4 Refund Requests
To request a refund, contact our support team at support@servitro.com within 7 days of your purchase. Please include your account details and the reason for cancellation.
6. Payment Terms
6.1 Billing Cycle
Payments are due in advance on a monthly or annual basis, depending on your chosen plan.
6.2 Late Payments
Failure to make timely payments may result in suspension or termination of your Services.
6.3 Taxes
All fees are exclusive of applicable taxes, which you are responsible for paying.
7. Intellectual Property
7.1 Ownership
All content and materials provided through our Services are owned by Servitro LTD or our licensors and are protected by intellectual property laws.
7.2 Licence
We grant you a limited, non-exclusive, non-transferable licence to use our Services in accordance with these Terms.
8. Limitation of Liability
To the fullest extent permitted by law, Servitro LTD will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.
9. Indemnification
You agree to indemnify, defend, and hold harmless Servitro LTD and its affiliates from any claims, liabilities, damages, and expenses arising from your use of our Services or violation of these Terms.
10. Termination
10.1 Your Right to Terminate
You may terminate your account at any time by following our cancellation procedure.
10.2 Our Right to Terminate
We may terminate or suspend your account immediately, without prior notice or liability, if you breach these Terms.
10.3 Effect of Termination
Upon termination, your right to use our Services ends immediately, and we may delete your data in accordance with our Data Retention Policy.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
12. Dispute Resolution
Any disputes arising out of or related to these Terms or the Services will be resolved through binding arbitration in the United Kingdom unless both parties agree otherwise.
13. Changes to These Terms
We may update these Terms from time to time. Any changes will take effect immediately upon posting on servitro.com. Your continued use of our Services means you accept the updated Terms.
14. Severability
If any part of these Terms is found to be unenforceable or invalid, that part will be limited or removed, and the rest of the Terms will remain in effect.
15. Contact Us
If you have any questions about these Terms, feel free to contact us:
Email: support@servitro.com