These Terms of Service ("Terms") are an agreement between you and Cyvra LLC, a Wyoming limited liability company (Reg. No. 2025-001810313), 30 N Gould St Ste N, Sheridan, WY 82801, USA, which operates Servitro ("Servitro", "we", "us", "our"). They apply to servitro.com, the client area at my.servitro.com, the control panel at platform.servitro.com, and all virtual servers, dedicated servers, IP addresses and related services we provide (the "Services").
By creating an account, placing an order or using the Services, you agree to these Terms and to our Privacy Policy. If you use the Services on behalf of a company, you confirm that you are authorised to bind that company.
1. Definitions
- Account: the account you create in our client area.
- Client Data: all data, software and content you store, run or transmit using the Services.
- Service: each product you order, for example a VPS plan.
- Billing Period: the period you pay for in advance (for example monthly or annually).
- You: the individual or entity that holds the Account.
2. Eligibility and your Account
2.1 You must be at least 18 years old and able to enter into a binding contract.
2.2 The information you give us must be accurate and kept up to date. We may ask you to verify your identity or payment before we activate or continue a Service, and we may refuse or cancel an order that fails verification or is flagged as fraudulent.
2.3 You are responsible for keeping your login details, your server's root password and SSH keys safe, and for everything done through your Account. Tell us immediately if you suspect unauthorised use.
2.4 Our right to refuse; sanctions. We may refuse any order, or suspend or end any Service, at our discretion, including where we believe this is needed to comply with US export control or sanctions laws. By ordering, you confirm that you are not named on a US government restricted-party list (such as the OFAC Specially Designated Nationals list) and that your use of the Services does not violate any sanctions laws that apply to you or to us.
3. The Services
3.1 We provide virtual and dedicated servers located in Frankfurt, Germany, with the resources (CPU, RAM, storage, bandwidth and IP addresses) of the plan you order.
3.2 Unmanaged service. You receive full root/administrator access and are responsible for installing, configuring, securing and updating the software on your server. Our support covers our hardware, network and control panel; help inside your operating system is provided on a best-effort basis.
3.3 Traffic. Each plan includes a monthly traffic allowance. If you exceed it, the port speed of that Service is reduced until the next monthly period begins.
3.4 IP addresses. IP addresses we assign remain the property of us or our providers and are provided to you only for as long as the Service is active. They cannot be transferred, and we may change them if this is technically or legally necessary, with notice where possible. You cannot choose a specific address or range.
3.5 No backups. We do not provide a backup service unless your plan expressly includes one. You are solely responsible for keeping your own backups of Client Data. Any internal copies we keep for our own disaster recovery are not available to customers and must not be relied on.
3.6 Changes. We may update or modify the Services from time to time. If a change significantly affects a Service you use, we will try to inform you in advance.
4. Acceptable use
4.1 You must use the Services in compliance with all laws that apply to you and to us, including the laws of the United States, the State of Wyoming and Germany, where our servers are located.
4.2 You must not use the Services, or allow anyone else to use them, to:
- send unsolicited bulk email (spam) or operate open mail relays;
- host or distribute phishing pages, malware, ransomware or botnet command-and-control;
- launch or support denial-of-service attacks, network flooding, or unauthorised port scanning, brute-force or intrusion attempts;
- host, store or distribute child sexual abuse material (we report such material to the National Center for Missing & Exploited Children and to law enforcement, as required by law);
- infringe copyrights, trademarks or other intellectual property rights;
- commit fraud or carry out any other illegal activity;
- interfere with our network or other customers, or try to bypass resource limits or the virtualisation layer.
4.3 Mail ports. Outbound mail ports (such as 25, 465 and 587) may be blocked by default. We open them on request when you describe a legitimate use case, and we may block them again if we receive abuse reports.
4.4 Abuse reports. When we receive an abuse report about your Service, we may forward it to you and ask you to resolve it within a set time. For serious or repeated abuse, or where required by law, we may suspend the Service immediately and without notice.
4.5 Attacks. To protect our network, we may temporarily null-route (blackhole) an IP address that is the target or source of a large attack.
5. Copyright complaints (DMCA)
We respond to notices of claimed copyright infringement under the US Digital Millennium Copyright Act (17 U.S.C. § 512). Send notices to support@servitro.com with the information required by 17 U.S.C. § 512(c)(3). We may remove or disable access to the material and forward the notice to the customer, who may send a counter-notice. In appropriate circumstances we terminate the Accounts of repeat infringers.
6. Service level (uptime)
6.1 We aim to keep each Service's network and hardware available 99.9% of the time each calendar month, excluding scheduled maintenance and the exclusions in 6.4.
6.2 Scheduled maintenance. We give at least 24 hours' notice of scheduled maintenance and carry it out during off-peak hours where possible. Emergency work needed to fix a security vulnerability or prevent damage may be done with shorter notice.
6.3 Service credits. If monthly availability falls below 99.9% because of an issue within our control, you may request a service credit of 5% of that month's fee for the affected Service (for longer Billing Periods, 5% of the monthly equivalent). Credits are added to your account balance, cannot be exchanged for cash, and must be requested through a support ticket within 7 days of the incident.
6.4 Exclusions. The uptime target does not cover: events beyond our reasonable control (see Section 15); problems caused by your software, configuration or misuse; denial-of-service attacks; suspension under these Terms; or scheduled and emergency maintenance.
6.5 Service credits are your sole and exclusive remedy for unavailability of the Services.
7. Payment
7.1 Services are prepaid. Fees for each Billing Period are due in advance. Prices are in US dollars.
7.2 Payment providers. We accept card payments through Stripe and cryptocurrency payments through Heleket. These providers process your payment under their own terms (Stripe: stripe.com/legal, Heleket: heleket.com/tos). We do not receive or store your full card number.
7.3 Renewal. Services renew for the same Billing Period until you cancel. We issue a renewal invoice before the due date, which you pay in the client area.
7.4 Late payment. If an invoice is not paid by its due date, we may suspend the Service. If it remains unpaid, we may terminate the Service and delete its data (see Section 9.3).
7.5 Taxes. Fees do not include taxes. You are responsible for any taxes, bank charges, exchange-rate costs or network fees that apply to your payment.
7.6 Price changes. We may change prices for future Billing Periods with at least 30 days' notice. A change never affects a Billing Period you have already paid for. Promotional prices and coupons apply as stated when you order.
7.7 Chargebacks. Please contact us before disputing a payment with your bank or provider. While a chargeback or payment dispute is open, we may suspend the related Services.
8. Refunds
8.1 7-day money-back guarantee. If you cancel within 7 days of your first payment for a Service, you may request a refund. This applies to all payment methods.
8.2 Amount. We refund the unused part of the Billing Period you paid for, to the original payment method. For cryptocurrency payments, we refund the US-dollar amount paid to a wallet address you provide. Payment processing and network fees charged to us may be deducted.
8.3 Not refundable: dedicated servers and custom plans (except that if we cannot deliver a dedicated server you ordered, you receive a full refund); setup and other one-time fees; renewals; and Services suspended or terminated because you breached Section 4.
8.4 How to request. Open a support ticket or email support@servitro.com within the 7 days, from the email address on your Account, stating the Service and the reason.
8.5 Any refund outside these rules is at our discretion and may be given as account credit.
9. Cancellation and termination
9.1 You may cancel a Service at any time from the client area, effective either immediately or at the end of the current Billing Period. Except as set out in Section 8, no refund is given for the remaining period.
9.2 We may suspend or terminate a Service or your Account if you breach these Terms, do not pay, engage in fraud or abuse, put our network or other customers at risk, or if we are required to do so by law. In serious cases we may do this without notice.
9.3 Effect of termination. When a Service is terminated, the server and all Client Data on it are permanently deleted and cannot be recovered. Make your own backup before cancelling.
10. Client Data and privacy
10.1 You keep all rights to your Client Data. We do not access it except to provide support you ask for, to investigate abuse or security incidents, or when required by law.
10.2 You are responsible for having the rights to your Client Data and for complying with data protection laws for any personal data you process on your server.
10.3 We may disclose information when we are legally required to do so, for example in response to valid legal process.
10.4 Our Privacy Policy explains how we handle the personal data of our customers and website visitors.
11. Intellectual property
All content and materials we provide through the Services (excluding Client Data) are owned by Cyvra LLC or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Services in accordance with these Terms.
12. Disclaimer of warranties
Except as expressly stated in these Terms, the Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all implied warranties, including any warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free, or that data will not be lost.
13. Limitation of liability
To the fullest extent permitted by law: (a) we are not liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill; and (b) our total liability for all claims relating to the Services is limited to the amount you paid us for the affected Service in the three (3) months before the event that gave rise to the claim. These limits do not apply to liability that cannot be limited under applicable law, such as liability for fraud or wilful misconduct.
14. Indemnification
You agree to indemnify, defend and hold harmless Cyvra LLC and its members, managers, employees and agents from any third-party claims, liabilities, damages and expenses (including reasonable attorneys' fees) arising from your Client Data, your use of the Services, or your breach of these Terms or of any law.
15. Force majeure
We are not responsible for any delay or failure caused by events beyond our reasonable control, such as natural disasters, power or upstream network failures, failures of third-party providers, attacks, government actions, war or labour disputes.
16. Governing law
These Terms, and any dispute or claim arising out of or relating to them or the Services (including non-contractual disputes), are governed by the laws of the State of Wyoming, USA, and applicable US federal law, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
17. Disputes
17.1 Talk to us first. Before starting any claim, contact us at support@servitro.com and describe the issue. Both parties will try in good faith to resolve it within 30 days.
17.2 Courts. If the dispute is not resolved, it must be brought exclusively in the state courts located in Sheridan County, Wyoming, or in the United States District Court for the District of Wyoming. You and we consent to the personal jurisdiction of and venue in those courts. Either party may instead bring an eligible claim in the small claims court of Sheridan County, Wyoming.
17.3 Individual claims. To the extent permitted by law, disputes are resolved only on an individual basis, and you and we waive the right to bring or take part in a class or representative action.
17.4 Consumers outside the US. If you are a consumer living outside the United States, nothing in Sections 16 and 17 takes away any protection you have under mandatory laws of your country of residence.
18. Changes to these Terms
We may update these Terms. The updated version is posted on servitro.com with a new "Last updated" date. For material changes, we notify you by email or in the client area at least 14 days before they take effect. If you continue to use the Services after that, you accept the updated Terms. If you do not agree, cancel before the changes take effect.
19. General
These Terms, our Privacy Policy and your order details are the entire agreement between you and us about the Services. We may assign these Terms to an affiliate or a successor to our business; you may not assign them without our written consent. If we do not enforce a provision, that is not a waiver. If any provision is found unenforceable, it is limited to the minimum extent necessary and the rest of these Terms stays in effect. If these Terms are translated, the English version prevails. We may send notices to the email address on your Account.
20. Contact
Cyvra LLC (Servitro), 30 N Gould St Ste N, Sheridan, WY 82801, USA
Email: support@servitro.com